Shipping policy

Last updated: October 21, 2026

Thank you for shopping with Rise & Restore. This policy explains where we ship, what it costs, and what to expect after you order.

Where we ship

We ship to the United States, 25 Caribbean countries and territories (including Jamaica, Trinidad & Tobago, Barbados, the Bahamas, the Cayman Islands and the Dominican Republic), and more than 40 international countries, including Canada, the United Kingdom, much of Europe, Australia, New Zealand and selected countries in Africa and Asia. If your country is available at checkout, we ship there.

Shipping rates and delivery times

Rates are shown at checkout before you pay. Most of our products currently ship at these rates:

United States: US$4.99, estimated 5 to 8 business days
Caribbean: US$14.99, estimated 10 to 20 business days
International: US$19.99, estimated 10 to 20 business days

Some print-on-demand items (apparel, mugs, prints and similar) are made to order and may show a different rate or delivery time at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. Carrier delays, weather, holidays and customs checks can add time.

Order processing

Orders are usually processed within 1 to 3 business days. Made-to-order items may need an additional 2 to 5 business days for production before they ship. Items in one order may ship separately from different suppliers.

Tracking

You will receive an email with tracking information when your order ships, where the shipping method supports tracking.

Customs, duties and import taxes

Orders shipped outside the United States may be subject to customs duties, import taxes or fees charged by your country. These charges are not included in our prices or shipping rates unless shown at checkout, and are the responsibility of the customer. Customs processing may also delay delivery.

Address accuracy

Please check your shipping address carefully. We are not responsible for orders delivered to an incorrect address entered at checkout. If you notice a mistake, contact us right away and we will try to update it before the order ships.

Lost or damaged packages

If your package is marked delivered but you have not received it, or it arrives damaged, contact us within 30 days of the estimated delivery date with your order number and photos where relevant. We will work with the carrier and our suppliers to resolve it, which may include a replacement or refund.