Refund policy

Last updated: October 21, 2026

We want you to be happy with your order. Because Rise & Restore sells two kinds of products, the rules below depend on the item.

Ready-made products (personal care, mobility, comfort and fitness items)

You may request a return within 30 days of delivery if the item is unused, in its original condition and packaging, with all parts and accessories included.

Email us first at leonardodyke17@gmail.com with your order number and the item you want to return. Do not send items back without contacting us, because returns go to our supplier's warehouse, not to a store address.
We will reply with return instructions and the return address.
For change-of-mind returns, return shipping is paid by the customer and original shipping charges are not refunded.

Items we cannot accept back

For health and hygiene reasons, we cannot accept returns of opened or used personal-care items, including wound dressings, incontinence products, intimate or skin-contact supports, oral-care items and similar products, unless they arrived damaged or defective.

Made-to-order products (apparel, mugs, prints, journals and gifts)

These items are printed just for you, so we cannot accept returns or exchanges for change of mind, wrong size ordered, or color preference. Please check size charts and product details before ordering.

Damaged, defective or wrong items

If any order arrives damaged, defective, misprinted, or is not the item you ordered, contact us within 30 days of delivery with your order number and clear photos. We will send a free replacement or issue a full refund, including shipping, and you will not need to pay for return shipping.

Refunds

Once your return is received and inspected, or your damage claim is approved, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days.

Cancellations

You can cancel within 24 hours of ordering, or any time before the order ships or goes into production. Contact us as soon as possible.

International orders

Customs duties and import taxes paid to your country are not refundable by us. Return shipping from outside the United States is the customer's responsibility unless the item was damaged, defective or incorrect.